At Kidro Tech, we are committed to ensuring customer satisfaction. This Returns and Refunds Policy explains how returns, replacements, and refunds are handled for products and services purchased from us.

1. Returns Eligibility

You may request a return if:

• The item is defective, damaged, or not as described
• The return request is made within 7 days of delivery
• The item is unused, in original packaging, and in resellable condition

Returns that do not meet these conditions may not be accepted.

2. Non-Returnable Items

The following items are not eligible for return:

• Used or damaged items not caused by us
• Customized or special-order products
• Digital services or downloadable products (if applicable)
• Items returned after the return window

3. How to Request a Return

To initiate a return:

1. Email us at [email protected]
2. Include your order number, product details, and reason for return
3. Attach photos/videos if the item is defective or incorrect

Once your request is reviewed, we will provide return instructions if approved.

4. Refunds

• Approved refunds are processed within 5–10 business days after inspection
• Refunds will be issued to the original payment method
• Shipping charges are non-refundable unless the return is due to our error

5. Replacements & Exchanges

We offer replacements or exchanges if:

• The product is defective
• The product was damaged during delivery
• The wrong item was delivered

6. Return Shipping

• Customers may be responsible for return shipping costs unless the issue is our fault
• We recommend using a trackable shipping service for returns

7. Order Cancellation

• Orders can be canceled within 24 hours of placement
• After processing or shipping begins, cancellation may not be possible.

8. Contact Us

For any questions about returns or refunds, please contact:

Kidro Tech
Email: [email protected]